Please report any problems caused in transit within 24 hours of your cleaner being delivered. Unfortunately the following surcharges for other areas will be applicable. Other surcharges will apply for: Scottish Isles, Scilly Isles, Channel Isles and Isle of Man. Please do not return your cleaner to us until you have spoken to a staff member and gained authorisation. Should any fault occur within this 2 year period, then we will repair the cleaner free of charge.
Customers are liable for the cost of returning the cleaner to us during the 2 year guarantee. PLEASE DO NOT RETURN YOUR CLEANER TO US FOR ANY REASON WITHOUT HAVING CONTACTED US BEFOREHAND. Please pack the cleaner in the box it was originally supplied in. The courier will have a pre-addressed label with him, so you do not need to label the box. Exclusions and conditions to the 2 year guarantee.
General everyday wear and tear:? Broken drive belt, choked filter, blockages, etc. Any vacuum cleaner can become blocked, usually by small items of clothing, childrens toys, etc.
Dyson cleaners are extremely simple to unblock, and this is covered in the original Dyson user manual. If you need any further assistance in unblocking your Dyson, please message us and we'll be pleased to help.
Use of the cleaner other than domestic usage. Your Dyson cleaner is designed as a domestic vacuum cleaner and cleaners used in pubs, clubs, restaurants etc will not be covered by our 2 year guarantee. Repairs attempted by any third party will result in the guarantee becoming null and void, unless by prior arrangement. We will not pay for any repairs carried out or attempted by anyone other than our own service engineers.Will I receive any tools with my cleaner? We supply all of our refurbished Dyson cleaners complete with a full set of 3 on-board tools, just as with a new cleaner. The tool kit consists of a new stair cleaning tool, a new brush tool and a new crevice tool. How long is the guarantee?
We supply all of our refurbished Dyson cleaners with a full 2 year parts and labour guarantee. Please see the full listing for terms and conditions. Is the cleaner in full working order? The cleaner has been refurbished to the very highest of standards by our team of professional service engineers and is in full working order. The cleaner has also been P.
T tested for electrical safety, in accordance with U. What is the cosmetic condition of the cleaner? As close to perfect as we can possibly make it. As this is a used cleaner there may be some slight marks or imperfections which we cannot remove, no matter how thorough the cleaning process. This will not affect the performance or the reliability of the cleaner in any way.
My cleaner was damaged upon arrival, what do I do? My cleaner appears to have a fault, how do I get it repaired?
The vast majority of problems can be resolved without having to return the cleaner to us, so please do not return the cleaner to us for any reason, without having first spoken to a member of staff. If You're Not Sure If This Is The Correct Dyson For You....